Responsible Gaming at 99ox
At 99ox, we believe betting should be an enjoyable form of entertainment — not a source of financial stress or personal harm. Our comprehensive responsible gaming framework gives every player in Bangladesh the tools, resources, and support they need to stay in control at all times.
Gaming That Stays Fun — For Everyone
99ox operates as an internationally licensed online betting platform, and with that licence comes a genuine, non-negotiable obligation to protect the wellbeing of every player who chooses to join us. For our Bangladesh community — whether you are following the Bangladesh Tigers in a T20 match, spinning the reels on a Pragmatic Play slot, or joining a live dealer table via Evolution Gaming — entertainment must always come first.
Problem gambling affects a small but meaningful proportion of online gaming participants. At 99ox, we take a proactive stance: we build responsible gaming tools directly into the platform, train our support team to identify early warning signs, and make it straightforward for any player to pause, limit, or end their activity at any time — without penalty and without delay.
This page explains every tool, resource, and process available to you. We encourage all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh to read it carefully and to reach out to our support team if anything on this page raises questions or concerns.
Set daily, weekly, or monthly BDT deposit caps on your account — active immediately.
Take a 24-hour, 7-day, or 30-day break from the platform with a single request.
Permanently or temporarily exclude yourself from the 99ox platform at no cost.
Receive regular session-time reminders so you always know how long you have been playing.
Strict 21+ Age Requirement
99ox enforces a minimum age of 21 years for all registered players. No exceptions are made, regardless of jurisdiction or payment method.
Why 21 and Above?
99ox has set its minimum age at 21 years — above the standard 18-year threshold used by many international platforms — because we recognise that the Bangladesh market requires a higher bar of maturity to engage responsibly with real-money gambling products. Young adults between 18 and 20 are at a statistically elevated risk of developing problematic gambling habits, and we believe the responsible approach is to exclude this age group entirely.
During the KYC (Know Your Customer) verification process, every 99ox player is required to submit a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms their date of birth. Accounts where age verification cannot be completed will be suspended until verification is successful, and any winnings accumulated on an unverified account are withheld until identity is confirmed.
Provide your date of birth during account sign-up. The platform checks your age automatically.
Upload your NID, passport, or driving licence before your first withdrawal request.
Our KYC team reviews and confirms your age within 24 hours of document submission.
Take Control With Our Built-In Tools
Every responsible gaming tool at 99ox is free to use, available instantly, and can be activated by contacting our 24/7 support team at . No waiting periods, no fees, no questions asked.
Set a maximum amount you can deposit into your 99ox account over a defined time window. Available in BDT across three rolling periods.
- Daily deposit cap (resets every 24 hours)
- Weekly deposit cap (resets every 7 days)
- Monthly deposit cap (resets every 30 days)
- Limits take effect immediately when set
- Increases to limits require a 7-day cooling period
- Decreases apply without any waiting period
Cap the total amount you can lose within a specified period. Once the limit is reached, your account is automatically blocked from placing further bets until the period resets.
- Daily, weekly, and monthly loss caps in BDT
- Applies across all product verticals — sports, casino, slots
- Platform enforces the cap automatically in real time
- Reduction takes effect immediately; increases require 7 days
A time-out temporarily suspends access to your 99ox account for a chosen short-term duration. During the time-out, you cannot log in, deposit, or place bets.
- 24-hour time-out (next-day reset)
- 7-day time-out (one-week break)
- 30-day time-out (one-month break)
- Account access blocked immediately on request
- Cannot be cancelled early — the full period must elapse
Self-exclusion is a longer-term or permanent suspension of your 99ox account. It is the strongest tool available and is recommended when you feel gambling is causing genuine harm.
- Minimum self-exclusion period: 6 months
- Extended periods: 1 year, 3 years, or permanent
- All pending withdrawals are processed before account closure
- Marketing communications are stopped immediately
- Re-activation requires a formal written request and 30-day review
Reality checks are on-screen notifications that interrupt your session at a set interval to remind you how long you have been playing and how your session balance stands.
- Choose intervals of 15, 30, or 60 minutes
- Displays total session time and net session result in BDT
- Prompts you to choose: continue or end the session
- Available across all sports, casino, and slot products
Set a maximum daily playing time (in hours and minutes) for your 99ox account. When your session limit is reached, you are automatically logged out until the next calendar day.
- Set a daily maximum session duration in minutes
- Countdown displayed during active sessions
- Applies across desktop and mobile browsers
- Reduction in limit takes effect in the current session
Recognising the Warning Signs
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment. If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use one of our safety tools or to contact our support team immediately.
Chasing Losses: Continuing to place bets after a loss with the intention of winning back the money you have lost, often in larger or faster bets than usual.
Spending Beyond Your Means: Depositing money that was allocated for essential expenses such as rent, food, school fees, or bKash/Nagad bill payments.
Inability to Stop: Finding it difficult or impossible to log out, walk away, or stop placing bets even when you intend to do so.
Concealing Gambling Activity: Hiding your gambling activity from family members, friends, or colleagues — or feeling shame or guilt after a gambling session.
Gambling to Escape Problems: Using 99ox or any gambling platform as a way to escape stress, anxiety, relationship difficulties, or financial pressure rather than for entertainment.
Borrowing to Gamble: Taking loans, borrowing from friends or family, or using credit to fund gambling deposits — particularly via mobile wallets such as bKash or Nagad.
Ask Yourself These Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — your responses are private and are not recorded by 99ox.
Support Is Always Available
Whether you want to set a deposit limit, request a self-exclusion, or simply talk to someone about your gambling, the 99ox support team is here around the clock — every day of the year, including Eid, Pohela Boishakh, and public holidays.
Send a detailed message to our responsible gaming team. Use the subject line "Responsible Gaming Request" for priority handling.
Open a live chat session directly from your 99ox account dashboard. Our agents are trained in responsible gaming support and respond in under 2 minutes on average.
Self-exclusion and time-out requests are actioned within 1 hour of receipt. Deposit limit changes are instant. All responsible gaming emails receive a substantive reply within 24 hours.
All responsible gaming support at 99ox is provided in English. Our support team is familiar with the Bangladesh context, including local payment methods and cultural considerations.
Tips for Keeping Gambling Enjoyable
Most players enjoy 99ox as a fun, engaging form of entertainment. The following habits help keep it that way.
Decide in advance the maximum BDT amount you are comfortable losing — treat it as the cost of entertainment, not an investment. Use 99ox's deposit limit tool to enforce this budget automatically.
Decide how many hours per week you want to spend on 99ox — not how many sessions. Use the session time limit tool to keep your play within that budget automatically.
Approach cricket betting, slots, and live casino at 99ox as entertainment. The house edge means that over the long term, outcomes favour the platform — never bet money you cannot afford to lose.
If you have reached your session budget and lost, close the browser and step away. Chasing losses by depositing more is the single most common path to problem gambling — use the loss limit tool to make this impossible.
Gambling should be one of many leisure activities in your life — not the primary one. Make sure family time, physical activity, social connections, and other hobbies remain a regular part of your routine alongside any 99ox sessions.
Step away from the screen regularly during a gambling session. Enable reality check reminders on your 99ox account so the platform prompts you to pause, review your session balance, and decide whether to continue.
Activating Your Safety Settings
All responsible gaming tools at 99ox can be activated by contacting our support team. Follow the steps below to apply any limit, time-out, or self-exclusion to your account.
Access your account via the 99ox Login page. Make sure you are using the registered email address and password associated with your account.
Start a live chat session from your account dashboard or send an email to with the subject line "Responsible Gaming Request". State your account username, the tool you want to activate, and the specific parameters (e.g., "Daily deposit limit of ৳5,000" or "30-day time-out starting today").
For self-exclusion requests, our team will ask you to confirm your identity with a brief verification step to ensure the request is genuine and originated from the account holder. For deposit limits and time-outs, no additional verification is required.
Once your request is processed — within 1 hour for urgent tools like self-exclusion and time-outs, and instantly for deposit/loss/session limits — you will receive a confirmation email to your registered address. The tool is active from the moment of confirmation.
You can review your active responsible gaming settings at any time by contacting support. Reducing a limit or requesting a shorter time frame takes immediate effect. Removing or increasing a limit is subject to a mandatory 7-day cooling-off period to protect you from impulsive decisions made in the heat of the moment.
Play Smart. Bet Within Your Limits.
Now that you know your safety options, explore everything 99ox has to offer — from BPL cricket markets and live IPL betting to Pragmatic Play slots and Evolution Gaming live tables. Over 50,000 players across Bangladesh trust 99ox for safe, fair, and enjoyable online gaming. Play responsibly and enjoy the experience.